This Privacy Policy explains how Focus Frame processes personal data when you visit the website, make an inquiry, or use our product photography services. It applies to our online forms, project communications, private galleries, and related business operations in South Africa.
We may collect contact details, booking and inquiry information, project preferences, product and shot-list details, payment-related records, communication content, and technical data such as device and usage information. Where relevant to a photography project, we may also process product images, reference materials, and business usage notes provided by the client.
We collect personal data directly from forms, email, planning calls, and other communications. We also receive information from product delivery arrangements, proof gallery review, edited-file delivery, and automated website functions that record basic technical and usage data.
We may use session cookies, persistent cookies, and similar technologies for site operation, security, preference storage, and basic performance measurement. These tools help maintain forms, support private gallery access, and understand how the site is used.
You can manage cookies through your browser controls and, where available, through site settings. Blocking some cookies may affect form submission, gallery access, or other site functions that rely on basic session support.
We use personal data to respond to inquiries, assess product photography requests, prepare quotes and delivery plans, manage bookings, review shot lists and reference materials, produce and deliver images, maintain private galleries, process payments, keep business records, secure our systems, and meet legal obligations.
We may share personal data with service providers that assist with website hosting, communications, file delivery, payment processing, and related administrative support. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data where required by law, court order, lawful request, or similar legal process. We may also share information when necessary to protect our rights, investigate misuse, or address security and fraud concerns.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer required. Some records may need to be kept for legal, accounting, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant records and confirm what you are asking for. We may need additional details before responding, especially where the request concerns project files, gallery access, or payment records.
We keep personal data only for as long as needed to manage inquiries, complete photography projects, maintain business records, meet legal obligations, resolve disputes, and support legitimate operational needs. When data is no longer required, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
